Refund policy
Refund Policy
At Nuvela, we stand behind the quality of every product we ship. Please read our policy carefully before completing your purchase.
All Sales Are Final
Due to the nature of our hair care products and for the health and safety of all customers, all sales are final. We do not accept returns or exchanges on any Nuvela products once an order has been placed and fulfilled.
We encourage all customers to review product descriptions, ingredients, and FAQs thoroughly before purchasing. If you have any questions prior to ordering, our support team is available and happy to help.
Damaged or Defective Items
We take product quality seriously. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at dropshiptester9@gmail.com with the following:
- Your order number
- A clear photo of the damaged or defective item
- A brief description of the issue
We will review your claim and, at our sole discretion, offer a replacement product or store credit. Damage claims submitted after 48 hours of confirmed delivery may not be eligible for resolution.
Lost or Stolen Packages
Nuvela is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking information shows your order as delivered but you have not received it, we recommend:
- Checking with neighbors or building management
- Contacting your local post office or carrier directly
- Filing a claim with the shipping carrier
If you believe your package was lost in transit before delivery confirmation, please contact us and we will work with the carrier to investigate.
Contact Us
If you have any questions about this policy or your order, please reach out to our customer support team:
📧 dropshiptester9@gmail.com
🕐 Response time: within 24–48 business hours
This policy was last updated June 2026. Nuvela reserves the right to update or modify this policy at any time without prior notice. Continued use of our store constitutes acceptance of the current policy.